Services
Custom chatbot and AI agent development
Dialogue systems for support and sales: answers drawn strictly from the client knowledge base, deterministic scenarios instead of free generation, hand-off to a human for hard cases.
We build chatbots and AI agents to order: for support, for sales and for internal processes. What separates them from a bot on a prompt is determinism: a state machine drives the order of the dialogue, answers come from the client knowledge base rather than being invented, and hard cases go to a human. In delivered projects that produced 68% of routine requests closed automatically, operator load down by 37% and a first response in about 25 seconds. In a legal setting an answer without a source reference is technically impossible: an acceptance set of 110 cases passes at 100% against a 95% threshold.
- —A deterministic state machine on top of an LLM, not free generation
- —Answers only from the client knowledge base, with a source reference
- —Hand-off to an operator by an explicit rule
- —Acceptance sets and automated tests: the bot behaviour is verifiable
How the work is structured
| Stage | Duration | Deliverable |
|---|---|---|
| Analysis and technical design | 3–5 days | Request review, scenarios, acceptance metrics |
| Development and validation | 2–4 weeks | A bot on your knowledge base, an acceptance case set |
| Integration and pilot | 1–2 weeks | Channel integration, KPIs and SLAs in the contract |
The durations and terms are the same ones stated under Questions and answers: price fixed in the contract, KPIs and SLAs in the contract, NDA on request.
Result: a bot whose behaviour is checked against a case set rather than on live customers.
Discuss a project
Describe the task, the data and the timeline. We will propose a format and an outline plan. Reply within one business day, NDA on request.
Discuss a project